Privacy Policy
1. Privacy at a Glance
General Information
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to personally identify you. Detailed information on data protection can be found in our privacy policy set out below.
Data Collection on This Website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find the operator’s contact details in the section “Information on the Responsible Party” in this privacy policy.
How do we collect your data?
Some data is collected when you provide it to us yourself. This may include, for example, data that you enter into a contact form.
Other data is collected automatically or with your consent when you visit the website by our IT systems. This primarily includes technical data (e.g. internet browser, operating system, or time the page was accessed). This data is collected automatically as soon as you enter this website.
What do we use your data for?
Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyze your user behavior.
What rights do you have regarding your data?
You have the right at any time to receive free information about the origin, recipients, and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you may withdraw this consent at any time with effect for the future. Under certain circumstances, you also have the right to request restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
You can contact us at any time regarding these matters or any other questions concerning data protection.
Analytics Tools and Third-Party Tools
Your browsing behavior may be statistically evaluated when you visit this website. This is primarily done using so-called analytics programs.
Detailed information about these analytics programs can be found in the privacy policy below.
2. Hosting by IONOS
This website is hosted by IONOS SE. The provider is IONOS SE, Elgendorfer Straße 57, 56410 Montabaur, Germany.
When you visit our website, the hosting provider automatically collects information in so-called server log files. This data may include, in particular, the IP address of the requesting device, the date and time of access, the pages accessed, the referrer URL, browser type and version, and the operating system used.
This data is processed to ensure the secure and stable operation of the website, for technical administration, and to detect and prevent misuse and security attacks. This data is not combined with other data sources.
The processing is based on Art. 6(1)(f) GDPR. Our legitimate interest lies in providing our website securely, reliably, and in a technically optimized manner.
We have entered into a Data Processing Agreement with IONOS pursuant to Art. 28 GDPR, which ensures that personal data is processed only in accordance with our instructions and in compliance with applicable data protection requirements.
Further information on data protection at IONOS can be found at:
https://www.ionos.de/hilfe/datenschutz/
3. General Information and Mandatory Information
Data Protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data that can be used to personally identify you. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this takes place.
Please note that data transmission over the internet (e.g. when communicating by email) may have security vulnerabilities. Complete protection of data against access by third parties cannot be guaranteed.
Information on the Responsible Party
The party responsible for data processing on this website is:
Website Operator:
Hyung-Joon Park
Specialist in General Medicine
(Ärztekammer Nordrhein)
Obermarxloher Str. 120
47167 Duisburg
Telephone: 0151 4009 4326
Email: privatpraxis@praxis-drpark.de
The responsible party is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data (e.g. names, email addresses, etc.).
Storage Period
Unless a more specific storage period has been stated in this privacy policy, your personal data will remain with us until the purpose for processing the data no longer applies. If you submit a legitimate request for deletion or withdraw your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. tax or commercial retention periods). In the latter case, deletion will take place once these reasons no longer apply.
General Information on the Legal Bases for Data Processing on This Website
If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR, insofar as special categories of personal data are processed pursuant to Art. 9(1) GDPR. If you have expressly consented to the transfer of personal data to third countries, data processing is additionally based on Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or access to information on your device (e.g. via device fingerprinting), data processing is additionally based on Section 25(1) TTDSG. Consent may be withdrawn at any time.
If your data is required for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. We also process your data where this is necessary to comply with a legal obligation, on the basis of Art. 6(1)(c) GDPR. Data processing may also be carried out on the basis of our legitimate interest pursuant to Art. 6(1)(f) GDPR. The applicable legal basis in each individual case is specified in the following sections of this privacy policy.
Data Protection Officer
We have appointed a data protection officer.
digitEX
Mr. Dirk Hellmann
Millrather Str. 23h
40591 Düsseldorf
Telephone: +49 172 14 32 544
Email: info@digit-ex.de
Information on Data Transfers to Third Countries That Are Not Considered Secure Under Data Protection Law and Transfers to US Companies That Are Not DPF-Certified
We use, among other things, tools provided by companies based in third countries that are not considered secure under data protection law, as well as US-based tools whose providers are not certified under the EU-US Data Privacy Framework (DPF). When these tools are active, your personal data may be transferred to these countries and processed there. Please note that in third countries that are not considered secure under data protection law, a level of data protection comparable to that of the EU cannot be guaranteed.
We point out that the United States is generally considered a secure third country and provides a level of data protection comparable to that of the EU. Data transfer to the USA is therefore permissible if the recipient has certification under the “EU-US Data Privacy Framework” (DPF) or has appropriate additional safeguards in place. Information on transfers to third countries, including the recipients of the data, can be found in this privacy policy.
Recipients of Personal Data
As part of our business activities, we work with various external parties. In some cases, this also requires the transfer of personal data to these external parties. We only disclose personal data to external parties if this is necessary for the performance of a contract, if we are legally obliged to do so (e.g. disclosure of data to tax authorities), if we have a legitimate interest in the disclosure pursuant to Art. 6(1)(f) GDPR, or if another legal basis permits the disclosure of data.
When using data processors, we only disclose our customers’ personal data on the basis of a valid Data Processing Agreement. In the case of joint processing, a joint processing agreement is concluded.
Withdrawal of Your Consent to Data Processing
Many data processing operations are only possible with your express consent. You may withdraw consent that you have already given at any time. The lawfulness of data processing carried out before the withdrawal remains unaffected by the withdrawal.
Right to Object to Data Collection in Special Cases and to Direct Marketing (Art. 21 GDPR)
IF DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT AT ANY TIME, FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED, UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) GDPR).
IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21(2) GDPR).
Right to Lodge a Complaint with the Competent Supervisory Authority
In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work, or the place of the alleged infringement. This right to lodge a complaint is without prejudice to any other administrative or judicial remedies.
Right to Data Portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract provided to you or a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be carried out where technically feasible.
Access, Correction and Deletion
Within the framework of applicable legal provisions, you have the right at any time to obtain free information about your stored personal data, its origin and recipients, and the purpose of data processing, as well as, where applicable, the right to correction or deletion of this data. You can contact us at any time regarding this or any other questions concerning personal data.
Right to Restriction of Processing
You have the right to request restriction of the processing of your personal data. You can contact us at any time to do so. The right to restriction of processing applies in the following cases:
- If you dispute the accuracy of your personal data stored by us, we generally need time to verify this. For the duration of this verification, you have the right to request restriction of the processing of your personal data.
- If the processing of your personal data was or is unlawful, you may request restriction of data processing instead of deletion.
- If we no longer need your personal data, but you require it for the establishment, exercise or defense of legal claims, you have the right to request restriction of the processing of your personal data instead of deletion.
- If you have lodged an objection pursuant to Art. 21(1) GDPR, a balancing of your interests and our interests must be carried out. Until it has been determined whose interests prevail, you have the right to request restriction of the processing of your personal data.
If you have restricted the processing of your personal data, such data may — apart from being stored — only be processed with your consent or for the establishment, exercise or defense of legal claims, for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or of a Member State.
SSL or TLS Encryption
This website uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the website operator. You can recognize an encrypted connection by the fact that the browser’s address bar changes from “http://” to “https://” and by the padlock symbol in your browser.
When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Objection to Promotional Emails
The use of contact details published as part of the legal notice requirement for sending unsolicited advertising and informational materials is hereby expressly prohibited. The operators of these pages expressly reserve the right to take legal action in the event of unsolicited advertising information, such as spam emails.
4. Data Collection on This Website
Cookies
Our websites use so-called “cookies.” Cookies are small data files and do not cause any damage to your device. They are either temporarily stored on your device for the duration of a session (session cookies) or permanently (persistent cookies). Session cookies are automatically deleted at the end of your visit. Persistent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser.
Cookies may originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain third-party services into websites (e.g. cookies for processing payment services).
Cookies have various functions. Many cookies are technically necessary because certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies may be used to analyze user behavior or for advertising purposes.
Cookies that are necessary for carrying out electronic communication, providing certain functions requested by you (e.g. the shopping cart function), or optimizing the website (e.g. cookies for measuring website traffic) are stored on the basis of Art. 6(1)(f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimized provision of its services.
If consent to the storage of cookies and similar recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6(1)(a) GDPR and Section 25(1) TTDSG). Consent may be withdrawn at any time.
You can configure your browser to inform you when cookies are set and to allow cookies only on a case-by-case basis, reject cookies in certain cases or generally, and activate automatic deletion of cookies when closing the browser. Disabling cookies may restrict the functionality of this website.
The cookies and services used on this website are described in this privacy policy.
Use of the Complianz Cookie Consent Plugin
We use the Complianz cookie consent plugin from Complianz B.V., Atoomweg 6B, 9743 AK Groningen, Netherlands, on our website. The plugin is used to obtain, manage, and document the consent of our website visitors to the storage of cookies and processing of personal data in compliance with data protection regulations.
When you visit our website, Complianz may store information about the cookie settings you have accepted or rejected to ensure that your preferences are taken into account during future visits. Technically necessary cookies or local storage may be used for this purpose.
The processing of this data is carried out to fulfill our legal obligations pursuant to Art. 6(1)(c) GDPR in conjunction with Art. 7 GDPR, in order to ensure that consent is obtained in a verifiable and legally compliant manner.
The information stored by Complianz is not used to create user profiles or personally identify visitors. The storage period is determined by the technical requirements of the plugin and applicable legal requirements.
Further information on data protection at Complianz can be found at:
https://complianz.io/legal/privacy-statement/
Server Log Files
The provider of this website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These include:
- Browser type and browser version
- Operating system used
- Referrer URL
- Hostname of the accessing computer
- Time of the server request
- IP address
This data is not combined with other data sources.
The collection of this data is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website — server log files must be recorded for this purpose.
Contact Form
If you send us inquiries via the contact form, the information you provide in the inquiry form, including the contact details you enter there, will be stored by us for the purpose of processing your inquiry and in case of follow-up questions. We do not pass this data on without your consent.
The processing of this data is based on Art. 6(1)(b) GDPR insofar as your inquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in effectively handling inquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), if consent has been requested. Consent may be withdrawn at any time.
The data you enter into the contact form will remain with us until you request its deletion, withdraw your consent to its storage, or the purpose for storing the data no longer applies (e.g. after your inquiry has been fully processed). Mandatory statutory provisions — in particular statutory retention periods — remain unaffected.
Google reCAPTCHA v3
We use “reCAPTCHA” (version v3) on our website. The provider is
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
reCAPTCHA is used to determine whether data entered on this website (e.g. in a contact form) is entered by a human or by an automated program. For this purpose, reCAPTCHA analyzes the behavior of website visitors based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. During the analysis, reCAPTCHA evaluates various information (e.g. IP address, the length of time the website visitor spends on the website, or mouse movements made by the user). The data collected during the analysis is transmitted to Google.
The reCAPTCHA analyses run entirely in the background. Website visitors are not informed that an analysis is taking place.
The processing of data is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in protecting its web services against abusive automated access and SPAM. If corresponding consent is requested (e.g. via a consent tool), processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR. Consent may be withdrawn at any time.
Further information about Google reCAPTCHA and Google’s privacy policy can be found at the following links:
https://policies.google.com/privacy
https://policies.google.com/terms
It cannot be ruled out that data may also be transferred to servers operated by Google LLC in the USA. According to Google, data transfers to the USA are based on appropriate safeguards within the meaning of Art. 44 et seq. GDPR.
Inquiries by Email, Telephone or Fax
If you contact us by email, telephone or fax, your inquiry, including all personal data resulting from it (name, inquiry), will be stored and processed by us for the purpose of handling your request. We do not pass this data on without your consent.
The processing of this data is based on Art. 6(1)(b) GDPR insofar as your inquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in effectively handling inquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), if consent has been requested. Consent may be withdrawn at any time.
The data you send us through contact inquiries will remain with us until you request its deletion, withdraw your consent to its storage, or the purpose for storing the data no longer applies (e.g. after your request has been fully processed). Mandatory statutory provisions — in particular statutory retention periods — remain unaffected.
Telephone Assistant
We use the AI-supported telephone assistant of Doctolib GmbH, Mehringdamm 51, 10961 Berlin (Doctolib), in our practice. The purpose of this service is to efficiently record your inquiry and quickly receive and process your request, such as booking an appointment, requesting a prescription, or asking for a callback. This primarily serves to improve our practice processes and reduce the workload of our practice team so that more time is available for our patients.
We have ensured that Doctolib, as our data processor, processes all data strictly in accordance with data protection regulations and applies the highest security standards.
When you call our telephone number and our assistant greets you, you will be informed at the beginning of the call that you are speaking with an AI-supported telephone assistant. Before recording your request, the assistant asks for your explicit consent to process your request, including whether the conversation may be recorded and permanently stored for traceability and quality control purposes.
As part of processing your request, the assistant collects and processes the following information:
- Your name
- Your date of birth
- Your telephone number
- The reason for your call
- Any additional voluntary information about your health, if this is necessary for handling your request.
This data is processed for the purpose of reliably receiving your request and forwarding it to our practice team and, where you have consented to the storage of the recording, for ensuring the quality and traceability of the processing of your request by the practice.
The legal basis for the processing of your data by the telephone assistant is your explicit consent pursuant to Art. 6(1)(a) GDPR. Where health data is processed, this is carried out on the basis of Art. 9(2)(a) GDPR.
You may initially consent to your conversation being recorded and stored for traceability and quality control purposes and to your information, including any health data, being processed by our practice team for the purpose of handling your request. Alternatively, you may object to the recording while still consenting to the electronic processing of your information for the handling of your request by our practice team, without the conversation being permanently stored as an audio file.
You may withdraw your consent(s) at any time — directly during the conversation or at a later time, for example by email to the practice. In the event of withdrawal, your data will no longer be processed from that point onward.
If you object to the processing of your data by the telephone assistant altogether, the assistant cannot continue the conversation and will not store or transmit your data to us. In this case, alternative contact options are available to you, such as email. You can call our telephone assistant again at any time.
The processing by the telephone assistant takes place primarily on servers located within the European Union. If, for technical reasons, a transfer to third countries is required, this is safeguarded by appropriate measures such as the EU Standard Contractual Clauses and/or the data protection agreement between Europe and the United States (Data Privacy Framework).
No automated decision-making with legal effect takes place. Your request is always handled by our practice team, not by the AI. The data is stored for a maximum of 60 days and then completely deleted, unless other statutory provisions require a longer retention period.
Use of the Instagram Feed Plugin (Smash Balloon)
We use the Instagram Feed by Smash Balloon plugin on our website to display content from our Instagram profile directly on our website. The provider of the plugin is Smash Balloon LLC, USA.
The plugin integrates Instagram content into our website. When the Instagram feed is loaded, a connection may be established with the servers of Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Technical information, such as your IP address, browser information, and information about your visit to our website, may be transmitted to Meta.
The integration is intended to allow visitors to our website to view current content from our Instagram profile and to connect our online presence with our social media presence.
Personal data is only processed if you give your consent, insofar as such consent is required. The legal basis is Art. 6(1)(a) GDPR. Consent may be withdrawn at any time with effect for the future via the cookie settings.
Further information on data protection at Smash Balloon can be found at:
https://smashballoon.com/privacy-policy/
Information on data processing by Instagram/Meta can be found at:
https://privacycenter.instagram.com/policy/
5. Analytics Tools and Advertising
Google Analytics
This website uses functions of the web analytics service Google Analytics. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables the website operator to analyze the behavior of website visitors. The website operator receives various usage data, such as page views, time spent on the website, operating systems used, and the user’s origin. This data is assigned to the respective user’s device. It is not assigned to a User ID.
In addition, Google Analytics may record your mouse and scrolling movements and clicks. Google Analytics also uses various modeling approaches to supplement the collected datasets and uses machine learning technologies in data analysis.
Google Analytics uses technologies that enable the recognition of users for the purpose of analyzing user behavior (e.g. cookies or device fingerprinting). The information collected by Google about your use of this website is generally transferred to and stored on a Google server in the USA.
This service is used on the basis of your consent pursuant to Art. 6(1)(a) GDPR and Section 25(1) TTDSG. Consent may be withdrawn at any time.
Data transfer to the USA is based on the EU Commission’s Standard Contractual Clauses. Details can be found here:
https://privacy.google.com/businesses/controllerterms/mccs/
The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the United States intended to ensure compliance with European data protection standards when data is processed in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information can be obtained from the provider at the following link:
IP Anonymization
Google Analytics IP anonymization is enabled. This means that Google shortens your IP address within Member States of the European Union or in other states party to the Agreement on the European Economic Area before the IP address is transmitted to the USA. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.
On behalf of the operator of this website, Google uses this information to evaluate your use of the website, compile reports on website activity, and provide the website operator with other services related to website and internet use. The IP address transmitted by your browser as part of Google Analytics is not combined with other Google data.
Browser Plugin
You can prevent Google from collecting and processing your data by downloading and installing the browser plugin available at the following link:
https://tools.google.com/dlpage/gaoptout?hl=de
More information about how Google Analytics handles user data can be found in Google’s privacy policy:
https://support.google.com/analytics/answer/6004245?hl=de
Data Processing Agreement
We have entered into a Data Processing Agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
6. Plugins and Tools
Google Fonts
This website uses so-called Google Fonts provided by Google to ensure a consistent display of fonts. When you open a page, your browser loads the required fonts into its browser cache so that texts and fonts can be displayed correctly.
For this purpose, the browser you use must establish a connection to Google’s servers. As a result, Google becomes aware that this website was accessed via your IP address. Google Fonts is used on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in ensuring a consistent presentation of the website’s typography.
If corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TTDSG, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent may be withdrawn at any time.
If your browser does not support Google Fonts, a standard font from your computer will be used.
Further information about Google Fonts can be found at:
https://developers.google.com/fonts/faq
and in Google’s privacy policy:
https://policies.google.com/privacy?hl=de
The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the United States intended to ensure compliance with European data protection standards when data is processed in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information can be obtained from the provider at the following link:
